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New FaultWire® Manager Released - Provides Instant Information
and Solutions for Confusing Windows Error Messages

Provides One-Click Solutions on Errors, Warnings and Crashes

Mountain View, CA (October 13, 2009) - FAQware®, a leader in creating and managing content rich web sites, today publicly released its brand new FaultWire® Manager software for Windows. It provides instant solutions and information on warnings, errors and crash messages. The FaultWire Manager is unique in providing extensive information on both Windows and Windows application problems with a single click.

"Users are frustrated with the many warnings and error messages that fail to explain clearly what is wrong and how to correct it. Worse, you have to manually re-type these messages to communicate the issue with others or to enter a web search for a solution." said Mr. van Gilluwe, President of FAQware. "With the FaultWire Manager, users get one-click access to extensive information and solutions specific to the issue at hand," explained Mr. van Gilluwe.

The FaultWire Manager is available in two editions, a free Basic edition and a low-cost Pro edition. Both editions provide a single-click FaultWire solution button on dialogs of interest.

FaultWire one-click button

The user simply clicks on the FaultWire button to open a solution page on the FaultWire web site. This page is unique to the specific message and message source. FaultWire’s Patent Pending SmartFilter™ technology removes variable message information such as filenames and dates so the same message with minor different content always arrives at the same FaultWire page.

The FaultWire page delivers solutions and technical information about the issue. It also identifies the company that generated the message along with how to contact the company for downloads and support. Additional content shows how often the issue occurs, links to a forum for this specific issue, and a mini web-search for more about the issue.

FaultWire Pro includes additional features for the advanced user and corporate environments:

  • Instant Email - With two clicks, FaultWire prepares an email message with both error details and local system information and related links. This avoids miscommunication and saves time for both for the user and the support person helping with an issue.
  • View summary information, even if the Internet is down.
  • A history viewer to see all logged issues. Entries include details about each issue and an option to return to the related FaultWire solutions page.
  • Copy message title or body text to the clipboard.
  • Dialog Manager to provide additional control over dialogs of interest.

FaultWire Basic is available as a free download and includes a 3 months complementary subscription (and is extended an additional 3 months with registration). FaultWire Pro is available for an introductory price of $14.98, a 50% discount from the list price until the end of 2009. FaultWire Pro includes a one year subscription. Subscriptions are optional and additional one year renewal subscriptions are $5.95 for both products. Additional details are available at FaultWire Basic, FaultWire Pro, along with an instant FaultWire Demo.

The FaultWire Manager is designed for and works with all versions of Windows 7, Vista and XP.

About FAQware

The FAQware® team has been creating and managing content rich web sites since 1998. The FAQware team works hard to deliver easy to find answers to Frequently Asked Questions in targeted areas, along with helpful details, explanations, reviews, links and much more. Additional information on FAQware is available at www.FAQware.com.

Copyright © 2009 FAQware.  FAQware and FaultWire are registered trademarks of FAQware and SmartFilter is a trademark of FAQware. Patent Pending.