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Windows XP Solutions
     
 

Error Connecting to service

Verifying username and password... Error 691:...

 
  Description  
     
 

The connection cannot be made. Error 691 may indicate partially defective hardware or a software problem.

 
 
   
  Sample Dialog  
 
Error Connecting to <em>service</em> screen shot
 
 
Dialog may appear differently depending on XP style options and where it occurs.
 
   
  Key Facts  
 
         
Full Title
  Error Connecting to service  

 
Body Text
  Verifying username and password...

Error 691: Access was denied because the username and/or password was invalid on the domain. 

 
Typical location
  C:\WINDOWS\

 
Issued By
  explorer.exe

 
OS
  Windows XP

occurance meter
 
Type
  error 

   
Vendor
  Microsoft Corporation    
 
   
  Solutions and Fixes  
     
 
  Date votes Ratings
Get the Latest Updates
7
    Add    Flag
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Install the latest Windows software updates. Don't forget to check for non-critical updates too!

To manually get updates, open Internet Explorer (you can't use a non-Microsoft browser for updates).

For IE 8 and later: Click on Safety, then Windows Update. Follow the instructions.


For IE 7 and older: Click on Tools, then Windows Update. Follow the instructions.


 
   
 
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  FaultWire Staff
Posted: 17-Nov-2010
 
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Repair or Replace Defective Hardware
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The connection hardware may be partially defective.This can include the modem, router or switch. Some hardware faults will still pass an Internet connection.

This is more likely if it had been working fine, and stopped working even though no hardware or software changes have been made.

 
   
 
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  FaultWire Staff
Posted: 17-Nov-2010
 
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Reset the Connection Hardware
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If you are using a modem (cable or dial-up) or go through a router the hardware may need to be reset. If you do not know where the reset function is, try removing power for 10 seconds or so, and then reconnecting power.

 
   
 
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  FaultWire Staff
Posted: 17-Nov-2010
 
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  Forum Help  
     
 
Forums on topic

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  Vendor Summary  
     
 
Vendor
  Microsoft Corporation (more info...)

Microsoft Corporation Logo
Phone
1-425-882-8080
1-800-642-7676

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Support
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  Notes  
     
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Last update: 02-Jan-2011 9:54 am