The program likely has a bug and has crashed.
Install a newer version of the program if available that corrects the issue or use an alternative software product.
Install the latest Windows software updates. Don't forget to check for non-critical updates too!
To manually get updates, open Internet Explorer (you can't use a non-Microsoft browser for updates).
For IE 8 and later: Click on Safety, then Windows Update. Follow the instructions.
For IE 7 and older: Click on Tools, then Windows Update. Follow the instructions.
Check out what others say about this issue and review or add your own comments and solutions!