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Windows XP Solutions

Photo Printing Wizard Error

The following error occurred while the wizard...


The print spooler, which queues up print jobs, is not running. The RPC (Remote Procedure Call) server is a service in Windows that validates and start other services, such as the print spooler.

  Sample Dialog  
Photo Printing Wizard Error screen shot
Dialog may appear differently depending on XP style options and where it occurs.
  Key Facts  
Full Title
  Photo Printing Wizard Error 

Body Text
  The following error occurred while the wizard was attempting to print your pictures:

The RPC server is unavailable. 

Typical location

Issued By

  Windows XP

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  Microsoft Corporation    
  Solutions and Fixes  
Restart RPC and Print Spooler
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First restart the RPC Service:

  1. For Vista or later, select Start orb and enter/select Administrative Tools in the search programs and files box. For XP: Open the control panel and select Administrative Tools.
  2. Double-click on Services.
  3. Scan down to Remote procedure Call (RPC) in the right pane. There may be two similar entries, don't confuse it with the one that also has "locator" in the name.
  4. Right-click Remote procedure Call and select Start if the option is available, or if already started select Refresh.
  5. Leave the Services Dialog open for the next steps.

Next restart the Spooler services. You will need Administrative rights.

  1. In the Services dialog (from prior steps), scan down to the Print Spooler service.
  2. Right-click the Print Spooler and select Restart. Wait for the progress message to complete.
  3. Right-click Print Spooler again and this time select Properties.
  4. Confirm in the General tab that the startup type is set to Automatic. In the Service status section, click on the Start button if the Service Status is Stopped.
  5. Click on the Recovery tab. Starting at First failure and the next two drop-downs, change all 3 to use the option Restart The Service.
  6. Set the Reset fail counter to 1 days and Restart service after 1 minute.
  7. Select the Log on tab and verify the 'Local system Account' is selected and click Apply, then OK.

Next well remove some cached files that could cause problems. These files are automatically regenerated when needed.

  1. Open the Run dialog (Windows key + R) and type
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  FaultWire Staff
Posted: 1-Nov-2011
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Last update: 01-Nov-2011 4:56 pm