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The remote desktop operation could not successfully connect, either due an issue or options at the server or a communications problem.
Dialog may appear differently depending on XP style options and where it occurs.
Remote Desktop Disconnected
This computer can't connect to the remote computer.
Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator.
Solutions and Fixes
This assumes you have already set up remote desktop. If not, do an Internet search for "Remote Desktop setup" for instructions on setting up remote desktop.
Clear Issues and Reset Remote
Confirm the remote computer is on, and not hung or awating some input. You can also try and reset the remote computer.
Set Remote Desktop Option
On the remote computer,select
Control Panel, then System. Click on the Remote tab.
In the Remote Desktop section, go to the option "
Allow users to connect remotely to the computer".
Your Firewall might be blocking access. While we don't recommend turning off the Firewall, you might check to see if the Firewall vendor has other options or perhaps a lower security setting.
To avoid conflicts you should avoid using two different firewalls at the same time. Most third-party firewalls automatically disable the Windows firewall when installed to avoid problems.
To access the Windows Firewall:
Windows 8: Press
- Windows key and X at the same time, then Control Panel.
Windows 7 and older - Select Start, Control Panel
If in Vista Classic View or XP, select
If using Vista non-Classic view, select
Security, then Security Center. If using Windows 7, select System and Security, then Windows Firewall.
At this point you can view the Windows Firewall status. To change settings:
If Windows Vista/XP in the left pane, select
Windows Firewall. If using Windows 8/7, no additional action is needed.
The left pane has options to enable or disable the Windows Firewall or to allow a specific program through the firewall.
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Last update: 01-Oct-2009 3:45 pm