spacer spacer spacer
 
 
  arrow Description
  arrow Sample Dialog
  arrow Key Facts
  arrow Solutions
  arrow Forum Help
  arrow Vendor Summary
  arrow Research this Issue
  help Solutions Help
 
  Compare Editions
 
 
 
  RadarSync
Ensures you have the latest drivers and software updates to make your PC run better and safer.
box_image  
 
 
box_image
Partition Commander
Now it's easy for anyone to safely partition their hard drive! You can reclaim waste disk space, organize files, even add new OSes.
 
  Fix-It Utilities
Make your PC run like new! Includes Anti-Virus, Anti-Spyware, hardware diagnostics, registry fixer, and more!
box_image  
     
 
 
Windows XP Solutions
     
 

Remote Desktop Disconnected

This computer can't connect to the remote...

 
  Description  
     
 

A remote connection attempt timed-out and was not made. 

This can happen if the computers are using major different versions (i.e. Windows 7 and XP) and the versions of the Remote Desktop Connection (Terminal Services Client) are not current. 

 
 
   
  Sample Dialog  
 
Remote Desktop Disconnected screen shot
 
 
Dialog may appear differently depending on XP style options and where it occurs.
 
   
  Key Facts  
 
         
Full Title
  Remote Desktop Disconnected 

 
Body Text
  This computer can't connect to the remote computer.

The two computers couldn't connect in the amount of time allotted. Try connecting again. If the problem continues, contact your network administrator or technical support. 

 
Typical location
  C:\WINDOWS\system32\

 
Issued By
  mstsc.exe

 
OS
  Windows XP

occurance meter
 
Type
  error 

   
Vendor
  Microsoft Corporation    
 
   
  Solutions and Fixes  
     
 
  Date Votes ratings
Fix the Authentication Level
7
    Add    Flag
solution icon

On the XP Computer the Authentication level may be wrong, preventing the connection. This can be fixed with a registry change:

  1. Open the Run dialog (Windows + R) and type regedit, and click OK.

  2. Choose a or b below:

    1. To apply this change to all users who log onto this computer, navigate to the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Terminal Server Client
    2. To apply this change only to the currently logged on user, navigate to the registry key:
      HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client
  3. Click Edit on the menu bar, and select New and DWORD Value.
  4. In the edit box "New Value #1" type AuthenticationLevelOverride and Enter.
  5. If the value is not zero, right click the newly created AuthenticationLevelOverride and click Modify. Enter a value of 0 and click OK.
  6. Exit Regedit, and restart the system (regedit changes do not take effect until a reboot).



 
   
 
transparent
transparent
solves it indicator
risk indicator
effort indicator
 
  FaultWire Staff
Posted: 15-Jan-2011
 
Avatar
 
Get the Latest Updates
7
    Add    Flag
solution icon

This problem can happen if the computers are using major different versions (i.e. Windows 7 and XP) and the versions of the Remote Desktop Connection (Terminal Services Client) are not current.

Install the latest Windows software updates on both computers. Don't forget to check for non-critical updates too!

To manually get updates, open Internet Explorer (you can't use a non-Microsoft browser for updates).

For IE 8 and later: Click on Safety, then Windows Update. Follow the instructions.


For IE 7 and older: Click on Tools, then Windows Update. Follow the instructions.


 
   
 
transparent
transparent
solves it indicator
risk indicator
effort indicator
 
  FaultWire Staff
Posted: 15-Jan-2011
 
Avatar
 
 
 
  Forum Help  
     
 
Forums on topic

Check out what others say about this issue and review or add your own comments and solutions!

Go to Forums on topic.
 
   
  Vendor Summary  
     
 
Vendor
  Microsoft Corporation (more info...)

Microsoft Corporation Logo
Phone
1-425-882-8080
1-800-642-7676

Web
Global
USA

Assistance
Support
Downloads

 
   
  Research this Issue  
     
 
Getting search results...
 
     
  Notes  
     
  While we believe this information up to date and accurate, FAQware is not responsible for any inaccuracies. If you find something that is out of date or inaccurate, please let us know at so we can correct it.  
 
Last update: 15-Jan-2011 9:28 am