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Remote Desktop Disconnected
This computer can't connect to the remote...
Description
A remote connection attempt timed-out and was not made.
This can happen if the computers are using major different versions (i.e. Windows 7 and XP) and the versions of the Remote Desktop Connection (Terminal Services Client) are not current.
Sample Dialog
Dialog may appear differently depending on XP style options and where it occurs.
Key Facts
Full Title
Remote Desktop Disconnected
Body Text
This computer can't connect to the remote computer.
The two computers couldn't connect in the amount of time allotted. Try connecting again. If the problem continues, contact your network administrator or technical support.
On the XP Computer the Authentication level may be wrong, preventing the connection. This can be fixed with a registry change:
Open the Run dialog (Windows + R) and type regedit, and click OK.
Choose a or b below:
To apply this change to all users who log onto this computer, navigate to the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Terminal Server Client
To apply this change only to the currently logged on user, navigate to the registry key: HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client
Click Edit on the menu bar, and select New and DWORD Value.
In the edit box "New Value #1" type AuthenticationLevelOverride and Enter.
If the value is not zero, right click the newly created AuthenticationLevelOverride and click Modify. Enter a value of 0 and click OK.
Exit Regedit, and restart the system (regedit changes do not take effect until a reboot).
FaultWire Staff Posted: 15-Jan-2011
Get the Latest Updates
7
This problem can happen if the computers are using major different versions (i.e. Windows 7 and XP) and the versions of the Remote Desktop Connection (Terminal Services Client) are not current.
Install the latest Windows software updates on both computers. Don't forget to check for non-critical updates too!
To manually get updates, open Internet Explorer (you can't use a non-Microsoft browser for updates).
For IE 8 and later: Click on Safety, then Windows Update. Follow the instructions.
For IE 7 and older: Click on Tools, then Windows Update. Follow the instructions.
FaultWire Staff Posted: 15-Jan-2011
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