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Application Solutions
     
 

Nero InfoTool

The tray on one of your drives is open. Nero...

 
   
  Sample Dialog  
 
Nero InfoTool screen shot
 
 
Dialog may appear differently depending on Windows style options and where it occurs.
 
   
  Key Facts  
 
         
Full Title
  Nero InfoTool 

 
Body Text
  The tray on one of your drives is open. Nero InfoTool cannot continue with the selected task. Please either close the tray and click the OK button or simply cancel the task.

Open tray

Static 

 
Typical location
  C:\Program Files (x86)\Nero\Nero 10\Nero InfoTool\

 
Issued By
  InfoTool.exe

 
OS
  Windows 7

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Type
  error 

   
Vendor
  Nero, Inc.    
 
   
  Solutions and Fixes  
     
 
Nero InfoTool
8
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Try running an earlier version of Nero InfoTool. I ran into this same issue on Windows Vista (32-bit). I downloaded InfoTool v4.03 from Afterdawn and the Nero tool was then able to read each of my Drive devices without this phantom "Open Tray" error issue.

I was able to obtain the InfoTool v4.03 here:

http://www.afterdawn.com/software/cd_dvd/dvd_tools/nero_info_tool.cfm

Note from Moderator: InfoTool is incompatible with Nero 12 and was discontinued. There is no newer version. It should still work with older versions of Nero.

 
   
 
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  Bill
Posted: 25-Dec-2010
Solutions Created: 2
 
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  Vendor Summary  
     
 
Vendor
  Nero, Inc. (more info...)

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Last update: 17-Nov-2013 9:26 am