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Partition Commander
Now it's easy for anyone to safely partition their hard drive! You can reclaim waste disk space, organize files, even add new OSes.
 
  Fix-It Utilities
Make your PC run like new! Includes Anti-Virus, Anti-Spyware, hardware diagnostics, registry fixer, and more!
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PC Mover
Move applications, files and settings from one PC to another. Handles Windows upgrades too, even XP 32-bit to Windows 7 64-bit!
     
 
 
Application Solutions
     
 

Norton AntiVirus

Action Taken: Unable to repair this...

 
  Description  
     
 

Norton AntiVirus found a virus, but was unable to remove it.

Some viruses are clever and use the Windows complex file system privileges to make it difficult to remove the offending files.

 
 
   
  Sample Dialog  
 
Norton AntiVirus screen shot
 
 
Dialog may appear differently depending on Windows style options and where it occurs.
 
   
  Key Facts  
 
         
Full Title
  Norton AntiVirus 

 
Body Text
  Action Taken:

Unable to repair this file.

Virus Name: name
Object Name: name  

 
Typical location
  C:\Program Files\Common Files\Symantec Shared\

 
Issued By
  ccApp.exe

 
OS
  Windows XP

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Type
  unknown 

   
Vendor
  Symantec Corporation    
 
   
  Solutions and Fixes  
     
 
Change File Permissions
7
    Add    Flag
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A command line utility cacls.exe is used to view and set the owner of a file. You will need to be an administrator to make Access Control List (ACL) changes. The following steps can be used to view and set the file's ACL:

  1. Open a command line box by selecting Start, Accessories, Command Prompt.
  2. At the command prompt type cacls, followed by the path and filename of a file you can access (not the one you are having problems with).  This shows you the current owners and the user access rights. For example, on a default XP system, entering cacls c:\Windows\Notepad.exe, the results would appear similar to:

    C:\WINDOWS\NOTEPAD.EXE BUILTIN\Users:R
      BUILTIN\Power Users:C
      BUILTIN\Administrators:F
      NT AUTHORITY\SYSTEM:F

  3. In this system there are three owner categories, called Users, Power Users and Administrators. The letter following the owner category is one of four types, R for Read-only, W for Write, C for Change (also write), and F for Full control.
  4. Run cacls on the file with the problem. If the owner rights are too limited or there are no owners associated with the file, you can fix it using the /G (Grant) option. For Notepad, if we wanted the Users owner category to be able to read/write and overwrite the file, and leave the others as-is,  at a command prompt, we'd enter:

    cacls notepad.exe /G Users:F "Power Users":C Administrators:F
  5. It will return:

    Are you sure (Y/N)?

    Enter Y for Yes.

    In this example, we included all three owners, since if you fail to include an existing owner, it is removed!  If your owner name has a space in it, you'll need to enclose the owner name in quotes as we did for Power Users. The owner names, the user access right letter and the option /G are all case-insensitive.

 
   
 
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  FaultWire Staff
Posted: 16-Mar-2010
 
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  Vendor Summary  
     
 
Vendor
  Symantec Corporation (more info...)

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Phone
1-408-517-8000
1-800-441-7234 (To get to agent, don't press or say anything.)

Web
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Last update: 17-Mar-2010 4:20 pm