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Application Solutions

Scanner Unreachable

Scanner communication cannot be established....

  Sample Dialog  
Scanner Unreachable screen shot
Dialog may appear differently depending on Windows style options and where it occurs.
  Key Facts  
Full Title
  Scanner Unreachable 

Body Text
  Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again.
If you are running firewall software, it may be blocking scan communication. Please visit url for help configuring your firewall. 

Typical location
  C:\Program Files\HP\HP Deskjet 2050 J510 series\Bin\

Issued By

  Windows XP

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  Hewlett-Packard Company    
  Solutions and Fixes  
The Problem is in the Connecter
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If you've connected the printer/scanner through an USB A/B cable, it is most likely that you have used your old cable, the one you got with your old printer. The problem is either because it's from a really old one, or because it didn't have a scanner included.

To be honest, the first time this occurred, I've tried most anything and then I returned it to the shop and got a new one. The problem persisted. Then, I decided to try buying a new cord. The guy selling me the cord didn't give much chances on solving the problem this way, but, apparently, it did.

Long story short: Buy a new USB A/B cable (The one you use to connect your PC to the printer).

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  Dan Gabriel
Posted: 26-Aug-2012
Solutions Created: 1
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  Hewlett-Packard Company (more info...)

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Last update: 19-Mar-2011 1:37 am