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Scanner communication cannot be established....
Dialog may appear differently depending on Windows style options and where it occurs.
Scanner communication cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again. If you are running firewall software, it may be blocking scan communication. Please visit url for help configuring your firewall.
If you've connected the printer/scanner through an USB A/B cable, it is most likely that you have used your old cable, the one you got with your old printer. The problem is either because it's from a really old one, or because it didn't have a scanner included.
To be honest, the first time this occurred, I've tried most anything and then I returned it to the shop and got a new one. The problem persisted. Then, I decided to try buying a new cord. The guy selling me the cord didn't give much chances on solving the problem this way, but, apparently, it did.
Long story short: Buy a new USB A/B cable (The one you use to connect your PC to the printer).
Dan Gabriel Posted: 26-Aug-2012 Solutions Created: 1
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