spacer spacer spacer
  arrow Description
  arrow Key Facts
  arrow Solutions
  arrow Forum Help
  arrow Technical Details
  arrow Vendor Summary
  arrow Research this Issue
  help Solutions Help
Never lose important data again! Automatic file backup for all your essential files.
  Fix-It Utilities
Make your PC run like new! Includes Anti-Virus, Anti-Spyware, hardware diagnostics, registry fixer, and more!
The Ultimate, All-in-one Suite for PC security, Anti-Virus, Anti-Spyware, Maintenance and Privacy!
Exception Solutions

Privileged instruction

Fatal exception 0xC0000096


The program attempted to execute an instruction with an operation that is not allowed in the current computer mode.

There are a number of instructions that are reserved for the operating system use only, and the identified program attempted to use one of these instrucitons.  Typically this indicates a bug in the program, but it might also indicate the presense of a poorly written malware or virus, or even a memory problem.

  Key Facts  
Raw Title


occurance meter

  Microsoft Corporation*

* Reporting vendor, unclear who is responsible for the issue.
  Solutions and Fixes  
  Date Votes ratings
Update or Replace Defective Software
    Add    Flag
solution icon

Install a newer version of the program if available that corrects the issue or use an alternative software product.

solves it indicator
risk indicator
effort indicator
  FaultWire Staff
Posted: 8-Jan-2009
Remove Viruses and Malware
    Add    Flag
solution icon

Using an Anti-Virus product with the latest pattern files, scan the system for viruses and malware. Often this is called a deep-scan where it looks at every file in the system.

Several software products that handle the detection and removal of Viruses and Malware include Avanquest's Fix-It Utilities Professional and SystemSuite Professional. Other commonly available Anti-virus products are available from Computer Associates, F-Secure, Kaspersky Labs, McAfee, Sophos, Symantec, Trend Micro and others.

solves it indicator
risk indicator
effort indicator
  FaultWire Staff
Posted: 5-Oct-2008
Check Memory
    Add    Flag
solution icon

You may have a defective memory. This is even more likely if it only occurs when the system is cold or hot, but not all the time. Use a memory tester to confirm if it is defective or if you have spare memory, try replacement.

Windows 7 and Vista include a Memory Test program when booting from the Windows Installation DVD. Step-by-step instructions with screen shots are available at Using System Restore on 7/Vista/2008 as part of System Recovery.

Several software products that also provide memory and video diagnostics includes Fix-It Utilities Professional and SystemSuite Professional. Other diagnostic products include Eurosoft's PC Check and Iolo's System Mechanic.

Additional Memory Solutions:

  • Confirm all the memory is of the same type and speed. Many motherboards only work correctly when the memory is installed with matched sets and matched speeds.
  • If you added or changed your memory just before this problem occurred, try reverting to the prior memory configuration to confirm it's the source of the problem.
  • Check that the memory is fully seated in the sockets. Memory sockets often have side latches that need to be upright to indicate the memory is correctly locked in place.
  • Confirm the memory resides in the correct slots on the motherboard. You'll need to refer to the motherboard manual to confirm this. There is little consistency, even within a single vendor. Some systems require that memory is installed as matched pairs, but not always adjacent to each other!
  • It's also possible the memory problem is on the video card, as they often contain additional memory. The video card should be tested and/or try a different video card to see if the problem goes away.
solves it indicator
risk indicator
effort indicator
  FaultWire Staff
Posted: 5-Oct-2008
  Forum Help  
Forums on topic

Check out what others say about this issue and review or add your own comments and solutions!

Go to Forums on topic.
  List Specific Reports  
Reported Exceptions

You may find more information for this issue in our specific exception reports.

View exception reports for 0xC0000096.
  Technical Details  
  technical details

It is likely this was initiated by the processor as a General Protection Error, interrupt 13.

  Vendor Summary  
  Microsoft Corporation (more info...)

Microsoft Corporation Logo



  Research this Issue  
Getting search results...
  Although less informative than our notes here, you can view the Microsoft MSDN source document for a list of the NTSTATUS codes used when Microsoft encounter a problem with an application.  
  While we believe this information up to date and accurate, FAQware is not responsible for any inaccuracies. If you find something that is out of date or inaccurate, please let us know at so we can correct it.