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Fatal Error Solutions
     
 

A driver has corrupted the memory...

STOP: 0x000000DB

 
  Description  
     
 

A device driver has a bug and tried to access memory outside its allowed area.

Some older versions of Windows may show the description as "DRIVER_CORRUPTED_SYSPTES".

This is a fatal Windows error, typically called a Stop message, Bug Check, or more commonly the Blue Screen of Death (BSoD). The system is in a forced reboot state. Any unsaved work is likely lost.

 
   
  Sample Screen  
     
 

A problem has been detected and Windows has been shut down to prevent damage to your computer.

A driver has corrupted the memory management system PTEs.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x000000DB

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or technical support group for further
assistance.

 
 
Text may appear differently depending on where the error occurs.
Additional technical information (hex values) specific to a machine are not shown.
 
   
  Key Facts  
     
 
Full Title
  A driver has corrupted the memory management system PTEs. 

Stop Code
  0x000000DB 

Type
  Fatal 

occurance meter
Windows
  2000, XP, Vista, 2008, 7, 8

Vendor
  Microsoft Corporation
 
   
  Solutions and Fixes  
     
 
  Date Votes ratings
Get the Latest Drivers
7
    Add    Flag
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Check if you are using the latest hardware drivers, especially the chipset and video drivers. Older drivers are a common contributor to BSoD issues.

You can use a product like Driver Genius or Radar Sync to verify you have the latest drivers and help keep all your drivers up-to-date. If you're comfortable with driver installations, you can individually find and install current drivers.

A some of the most popular driver download sites:

 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Get the Latest Updates
7
    Add    Flag
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Install the latest Windows software updates. Don't forget to check for non-critical updates too!

To manually get updates, open Internet Explorer (you can't use a non-Microsoft browser for updates).

For IE 8 and later: Click on Safety, then Windows Update. Follow the instructions.


 

For IE 7 and older: Click on Tools, then Windows Update. Follow the instructions.


 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Uninstall the Last Install
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If you can get the system up for more than a few minutes or can use safe mode, try removing the last installed software application or driver.

For removal of an application (Windows 8+)

  1. Press the Windows Key and X together, then  Control Panel, then Programs and Features.
  2. Select the software to uninstall and select Uninstall.

 For removal of an application (Windows 7 & Vista):

  1. Click on Start, Control Panel, then Programs and Features.
  2. Select the software to uninstall and select Uninstall.

For removal of an application (Windows XP):

  1. Click on Start, Control Panel, then Add or Remove Programs.
  2. Select the software to uninstall and select Remove.

To disable a driver:

  1. Bring up the system information dialog:

    On the keyboard, press the Windows key + Pause/Break.

       or

    Select Start, right click Computer and on the drop-down, select Properties.

  2. Click on the left side option Advanced system settings (7/Vista only).
  3. In System Properties, select the Hardware tab, then click on Device Manager button.
  4. Find the hardware/driver of interest (you may need to expand a choice at the "plus" graphic) and double click the choice.
  5. Select the Driver tab. Here you can perform a number of actions such as update the driver, roll Back the driver to an older version, disable or uninstall the driver.
  6. Click OK to exit, then close the Device Manager and other previously opened dialogs.
 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Also see our list of common Fatal Error Solutions.

 
 
 
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  Technical Details  
     
 
  technical details

An attempt was made to access memory at an invalid IRQL (Interrupt Request Level), probably due to corruption of system PTEs (Page Table Entries).

After the Stop code will be 4 hex values: {Parameter 1, Parameter 2, Parameter 3, Parameter 4}.

Parameter 1 specifies the memory referenced.

Parameter 2 specifies the Interrupt Request Level (IRQL).

Parameter 3 is set to 0 for reads and is set to 1 for writes.

Parameter 4 specifies the address in code that referenced memory.

(For software developers: MSDN reference)

 
   
  Vendor Summary  
     
 
Vendor
  Microsoft Corporation (more info...)

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Phone
1-425-882-8080
1-800-642-7676

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    While BSoD fatal stop errors are identified by Microsoft Windows, they are often caused by non-Microsoft applications, drivers and hardware issues.  
   
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