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Fatal Error Solutions
     
 

KERNEL_DATA_INPAGE_ERROR

STOP: 0x0000007A

 
  Description  
     
 

Windows could not read a file from the disk that is supposed to be there. It may indicate the hard disk has bad sectors, hardware (disk, controller, memory) issues, a virus infection or a bug in a device driver.

This is a fatal Windows error, typically called a Stop message, Bug Check, or more commonly the Blue Screen of Death (BSoD). The system is in a forced reboot state. Any unsaved work is likely lost.

 
   
  Sample Screen  
     
 

A problem has been detected and Windows has been shut down to prevent damage to your computer.

KERNEL_DATA_INPAGE_ERROR

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000007A

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or technical support group for further
assistance.

 
 
Text may appear differently depending on where the error occurs.
Additional technical information (hex values) specific to a machine are not shown.
 
   
  Key Facts  
     
 
Full Title
  KERNEL_DATA_INPAGE_ERROR 

Stop Code
  0x0000007A 

Type
  Fatal 

occurance meter
Windows
  2000, XP, Vista, 2008, 7, 8

Vendor
  Microsoft Corporation
 
   
  Solutions and Fixes  
     
 

From the technical details, parameter 2's value may indicate the issue to consider.

  Date Votes ratings
Fix Data Corruption
9
    Add    Flag
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Data and/or file structures on the drive may be corrupt. Run the check disk program or other disk validation and repair utility on the drive. To do this:

  1. Open Explorer or My Computer (Press Windows+E).
  2. In the right pane, right-click on the drive you want to validate and select Properties.
  3. Select the Tools tab.
  4. Under Error-checking, click on "Check Now".


  5. In the next dialog, make sure the option "Automatically fix file system errors" is checked. If you want a more complete validation and repair check the option "Scan for and attempt recovery of bad sectors" (although this takes considerably longer to complete).


  6. Click on Start.

Several software products that offer an extensive range of disk diagnostics includes Fix-It Utilities Professional and SystemSuite Professional. Other diagnostic products include Eurosoft's PC Check and Iolo's System Mechanic.

 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Check Memory
8
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You may have a defective memory. This is even more likely if it only occurs when the system is cold or hot, but not all the time. Use a memory tester to confirm if it is defective or if you have spare memory, try replacement.

Windows 7 and Vista include a Memory Test program when booting from the Windows Installation DVD. Step-by-step instructions with screen shots are available at Using System Restore on 7/Vista/2008 as part of System Recovery.

Several software products that also provide memory and video diagnostics includes Fix-It Utilities Professional and SystemSuite Professional. Other diagnostic products include Eurosoft's PC Check and Iolo's System Mechanic.

Additional Memory Solutions:

  • Confirm all the memory is of the same type and speed. Many motherboards only work correctly when the memory is installed with matched sets and matched speeds.
  • If you added or changed your memory just before this problem occurred, try reverting to the prior memory configuration to confirm it's the source of the problem.
  • Check that the memory is fully seated in the sockets. Memory sockets often have side latches that need to be upright to indicate the memory is correctly locked in place.
  • Confirm the memory resides in the correct slots on the motherboard. You'll need to refer to the motherboard manual to confirm this. There is little consistency, even within a single vendor. Some systems require that memory is installed as matched pairs, but not always adjacent to each other!
  • It's also possible the memory problem is on the video card, as they often contain additional memory. The video card should be tested and/or try a different video card to see if the problem goes away.
 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Remove Viruses and Malware
8
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Using an Anti-Virus product with the latest pattern files, scan the system for viruses and malware. Often this is called a deep-scan where it looks at every file in the system.

Several software products that handle the detection and removal of Viruses and Malware include Avanquest's Fix-It Utilities Professional and SystemSuite Professional. Other commonly available Anti-virus products are available from Computer Associates, F-Secure, Kaspersky Labs, McAfee, Sophos, Symantec, Trend Micro and others.

 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Check Hard Disk and Cables
7
    Add    Flag
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If you had changed, added or removed hard drives, or changed or removed drive cabling, likely something is wrong. Recheck that the drives are properly installed and the cabling has not changed. Switching cables to different motherboard connectors or changing the master/slave drive jumpers (on old ATA drives) can cause this problem. In some systems, the cables were not plugged into the drive or motherboard securely and may have worked loose. Reseat all drive connectors.

It's also possible a hard drive is failing. Use a system diagnostic to validate the drive or swap to another hard disk.

Several software products that offer disk diagnostics includes Fix-It Utilities Professional and SystemSuite Professional. Other diagnostic products include Eurosoft's PC Check and Iolo's System Mechanic.

 
   
 
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  FaultWire Staff
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Get the Latest Updates
7
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Install the latest Windows software updates. Don't forget to check for non-critical updates too!

To manually get updates, open Internet Explorer (you can't use a non-Microsoft browser for updates).

For IE 8 and later: Click on Safety, then Windows Update. Follow the instructions.


 

For IE 7 and older: Click on Tools, then Windows Update. Follow the instructions.


 
   
 
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  FaultWire Staff
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Get the Latest Drivers
6
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Check if you are using the latest hardware drivers, especially the chipset and video drivers. Older drivers are a common contributor to BSoD issues.

You can use a product like Driver Genius or Radar Sync to verify you have the latest drivers and help keep all your drivers up-to-date. If you're comfortable with driver installations, you can individually find and install current drivers.

A some of the most popular driver download sites:

 
   
 
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  FaultWire Staff
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Update the BIOS and BIOS Parameters
5
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Check with the PC manufacturer if you're using the latest BIOS or not. If not, update to the current version.

A few of the manufacture's download or support links for a motherboard/BIOS update:

    If the BIOS is current, it's possible bad BIOS parameters are causing the problem, especially if the memory or CPU settings are overclocked. The BIOS parameters are stored in CMOS memory. The best way to reset the BIOS parameters is to remove the CMOS battery. To do this:

    1. Unplug the PC, and open the case.
    2. Locate the battery on the motherboard - typically a silver coin cell.
    3. Remove the battery and note if the plus side is up or down, so you can reinstall it later the same way.
    4. Wait at least 1 minute and reinstall the battery.
    5. Attach power and power up. Typically a BIOS warning message will indicate CMOS was corrupted or changed and it may require you to go into the BIOS setup to set the time and date.
    6. Proceed to boot Windows and see if this fixes the issue.

    Some BIOSes have options to enable/disable caching and/or shadowing. If the options are available, disable caching and shadowing. Most newer (2005+) systems do not have these options. There are many BIOS makers and customized versions of the BIOS, so you may have to enter BIOS setup and look a bit to find these options. Typically you press a key like Esc, Del, F1, or F2 before Windows starts (almost right after you reboot) to enter BIOS setup. Consult your computer manual for details. The setup key can also be found in our BIOS access list.

     
       
     
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      FaultWire Staff
    Posted: 5-Oct-2008
     
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    Also see our list of common Fatal Error Solutions.

     
     
     
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    Check out what others say about this issue and review or add your own comments and solutions!

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      Technical Details  
         
     
      technical details

    The requested page of kernel data from the paging file could not be read into memory.

    After the Stop code will be 4 hex values: {Parameter 1, Parameter 2, Parameter 3, Parameter 4}.

    Parameter 1 varies depending other Parameters.

    Parameter 2 specifies the I/O status code. Common codes include:

    0xC000009A A driver error occurred.
    0xC000009C There are bad sectors on the disk drive.
    0xC000009D The controller does not see the hard drive due to a bad drive or cabling problem.
    0xC000016A There are bad sectors on the disk drive.
    0xC0000185 SCSI devices with improper termination, bad cabling, or devices are not configured properly causing two devices to use the same IRQ (Interrupt Request).

    Parameter 3 varies depending other Parameters.

    Parameter 4 varies depending other Parameters.

    (For software developers: MSDN reference)

     
       
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      Microsoft Corporation (more info...)

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        While BSoD fatal stop errors are identified by Microsoft Windows, they are often caused by non-Microsoft applications, drivers and hardware issues.  
       
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