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Fatal Error Solutions
     
 

KERNEL_STACK_INPAGE_ERROR

STOP: 0x00000077

 
  Description  
     
 

Windows could not read a file from the disk. It may indicate the hard disk has bad sectors, hardware (disk, controller, memory) issues, a virus infection or a bug in a device driver.

This is a fatal Windows error, typically called a Stop message, Bug Check, or more commonly the Blue Screen of Death (BSoD). The system is in a forced reboot state. Any unsaved work is likely lost.

 
   
  Sample Screen  
     
 

A problem has been detected and Windows has been shut down to prevent damage to your computer.

KERNEL_STACK_INPAGE_ERROR

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x00000077

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or technical support group for further
assistance.

 
 
Text may appear differently depending on where the error occurs.
Additional technical information (hex values) specific to a machine are not shown.
 
   
  Key Facts  
     
 
Full Title
  KERNEL_STACK_INPAGE_ERROR 

Stop Code
  0x00000077 

Type
  Fatal 

occurance meter
Windows
  2000, XP, Vista, 2008, 7, 8

Vendor
  Microsoft Corporation
 
   
  Solutions and Fixes  
     
 

  Date Votes ratings
Check Memory
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You may have a defective memory. This is even more likely if it only occurs when the system is cold or hot, but not all the time. Use a memory tester to confirm if it is defective or if you have spare memory, try replacement.

Windows 7 and Vista include a Memory Test program when booting from the Windows Installation DVD. Step-by-step instructions with screen shots are available at Using System Restore on 7/Vista/2008 as part of System Recovery.

Several software products that also provide memory and video diagnostics includes Fix-It Utilities Professional and SystemSuite Professional. Other diagnostic products include Eurosoft's PC Check and Iolo's System Mechanic.

Additional Memory Solutions:

  • Confirm all the memory is of the same type and speed. Many motherboards only work correctly when the memory is installed with matched sets and matched speeds.
  • If you added or changed your memory just before this problem occurred, try reverting to the prior memory configuration to confirm it's the source of the problem.
  • Check that the memory is fully seated in the sockets. Memory sockets often have side latches that need to be upright to indicate the memory is correctly locked in place.
  • Confirm the memory resides in the correct slots on the motherboard. You'll need to refer to the motherboard manual to confirm this. There is little consistency, even within a single vendor. Some systems require that memory is installed as matched pairs, but not always adjacent to each other!
  • It's also possible the memory problem is on the video card, as they often contain additional memory. The video card should be tested and/or try a different video card to see if the problem goes away.
 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Remove Viruses and Malware
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Using an Anti-Virus product with the latest pattern files, scan the system for viruses and malware. Often this is called a deep-scan where it looks at every file in the system.

Several software products that handle the detection and removal of Viruses and Malware include Avanquest's Fix-It Utilities Professional and SystemSuite Professional. Other commonly available Anti-virus products are available from Computer Associates, F-Secure, Kaspersky Labs, McAfee, Sophos, Symantec, Trend Micro and others.

 
   
 
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  FaultWire Staff
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Check Hard Disk and Cables
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If you had changed, added or removed hard drives, or changed or removed drive cabling, likely something is wrong. Recheck that the drives are properly installed and the cabling has not changed. Switching cables to different motherboard connectors or changing the master/slave drive jumpers (on old ATA drives) can cause this problem. In some systems, the cables were not plugged into the drive or motherboard securely and may have worked loose. Reseat all drive connectors.

It's also possible a hard drive is failing. Use a system diagnostic to validate the drive or swap to another hard disk.

Several software products that offer disk diagnostics includes Fix-It Utilities Professional and SystemSuite Professional. Other diagnostic products include Eurosoft's PC Check and Iolo's System Mechanic.

 
   
 
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Get the Latest Updates
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Install the latest Windows software updates. Don't forget to check for non-critical updates too!

To manually get updates, open Internet Explorer (you can't use a non-Microsoft browser for updates).

For IE 8 and later: Click on Safety, then Windows Update. Follow the instructions.


 

For IE 7 and older: Click on Tools, then Windows Update. Follow the instructions.


 
   
 
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Get the Latest Drivers
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Check if you are using the latest hardware drivers, especially the chipset and video drivers. Older drivers are a common contributor to BSoD issues.

You can use a product like Driver Genius or Radar Sync to verify you have the latest drivers and help keep all your drivers up-to-date. If you're comfortable with driver installations, you can individually find and install current drivers.

A some of the most popular driver download sites:

 
   
 
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Also see our list of common Fatal Error Solutions.

 
 
 
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Check out what others say about this issue and review or add your own comments and solutions!

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  Technical Details  
     
 
  technical details

The requested page of kernel data from the paging file could not be read into memory.

After the Stop code will be 4 hex values: {Parameter 1, Parameter 2, Parameter 3, Parameter 4}. If Parameter 1 has a value of 0, 1, or 2:

Parameter 1 specifies how the page was retrieved:

0x00000000   The page of kernel data was retrieved from page cache.
0x00000001 The page was retrieved from a disk drive.
0x00000003 The page was retrieved from a disk drive and the storage stack returned SUCCESS, but Status.Information is not equal to PAGE_SIZE.

Parameter 2 specifies the value that appears in the stack where the signature should be.

Parameter 3 is set to 0.

Parameter 4 specifies address of the signature on the kernel stack.

If Parameter 1 is a value 3 or above:

Parameter 1 specifies the status code.

Parameter 2 specifies the I/O status code. Common codes include:

0xC000009A A driver error occurred.
0xC000009C Bad sectors on the disk drive.
0xC000009D The controller does not see the hard drive due to a bad drive or cabling problem.
0xC000016A There are bad sectors on the disk drive.
0xC0000185 The SCSI devices have improper termination, bad cabling, or devices are not configured properly causing two devices to use the same IRQ (Interrupt Request).

Parameter 3 specifies the page file number.

Parameter 4 specifies the offset into page file.

 
   
  Vendor Summary  
     
 
Vendor
  Microsoft Corporation (more info...)

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    While BSoD fatal stop errors are identified by Microsoft Windows, they are often caused by non-Microsoft applications, drivers and hardware issues.  
   
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