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Fatal Error Solutions
     
 

NTFS_FILE_SYSTEM

STOP: 0x00000024

 
  Description  
     
 

A problem occurred in the NTFS file system driver, Ntfs.sys. This critical file is used to read and write all NTFS drives.

This is a fatal Windows error, typically called a Stop message, Bug Check, or more commonly the Blue Screen of Death (BSoD). The system is in a forced reboot state. Any unsaved work is likely lost.

 
   
  Sample Screen  
     
 

A problem has been detected and Windows has been shut down to prevent damage to your computer.

NTFS_FILE_SYSTEM

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x00000024

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or technical support group for further
assistance.

 
 
Text may appear differently depending on where the error occurs.
Additional technical information (hex values) specific to a machine are not shown.
 
   
  Key Facts  
     
 
Full Title
  NTFS_FILE_SYSTEM 

Stop Code
  0x00000024 

Type
  Fatal 

occurance meter
Windows
  2000, XP, Vista, 2008, 7, 8

Vendor
  Microsoft Corporation
 
   
  Solutions and Fixes  
     
 
  Date Votes ratings
Fix Data Corruption
9
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Data and/or file structures on the drive may be corrupt. Run the check disk program or other disk validation and repair utility on the drive. To do this:

  1. Open Explorer or My Computer (Press Windows+E).
  2. In the right pane, right-click on the drive you want to validate and select Properties.
  3. Select the Tools tab.
  4. Under Error-checking, click on "Check Now".


  5. In the next dialog, make sure the option "Automatically fix file system errors" is checked. If you want a more complete validation and repair check the option "Scan for and attempt recovery of bad sectors" (although this takes considerably longer to complete).


  6. Click on Start.

Several software products that offer an extensive range of disk diagnostics includes Fix-It Utilities Professional and SystemSuite Professional. Other diagnostic products include Eurosoft's PC Check and Iolo's System Mechanic.

 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Update Windows
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Microsoft has issued a hot fix (a special update) to fix this issue:

For Server 2003 refer to this Microsoft hot fix.

 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Add More Memory
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The operating system or application may have run out of usable memory.

Adding additional memory may solve this problem. This is especially true if your system is configured for a minimal amount of memory for Windows.

 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Fix the Drives or Disk Controller
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The hard disk or disk controller may be failing and creating errors or problems that the driver cannot handle.

Check that the cabling is plugged in securely, and if using SCSI drives, make sure the drive cables are terminated properly. You might remove the drive and test it non-destructively on another system. Also note if the system works either when first turned on (i.e. cold) or if it requires the system to be on for a while (i.e. hot). This is an excellent clue that you have a thermal hardware problem.

 
   
 
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  FaultWire Staff
Posted: 3-Dec-2009
 
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Also see our list of common Fatal Error Solutions.

 
 
 
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  Technical Details  
     
 
  technical details

After the Stop code will be 4 hex values: {Parameter 1, Parameter 2, Parameter 3, Parameter 4}.

Parameter 1 specifies the source file and line number information.

Parameter 2 specifies the address of the exception record if NtfsExceptionFilter is on the stack .

Parameter 3 specifies the address of the context record if NtfsExceptionFilter is on the stack.

Parameter 4 is not defined.

 
   
  Vendor Summary  
     
 
Vendor
  Microsoft Corporation (more info...)

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Phone
1-425-882-8080
1-800-642-7676

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    While BSoD fatal stop errors are identified by Microsoft Windows, they are often caused by non-Microsoft applications, drivers and hardware issues.  
   
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