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Fatal Error Solutions
     
 

SYSTEM_SERVICE_EXCEPTION

STOP: 0x0000003B

 
  Description  
     
 

The video driver has a bug.

This is a fatal Windows error, typically called a Stop message, Bug Check, or more commonly the Blue Screen of Death (BSoD). The system is in a forced reboot state. Any unsaved work is likely lost.

 
   
  Sample Screen  
     
 

A problem has been detected and Windows has been shut down to prevent damage to your computer.

SYSTEM_SERVICE_EXCEPTION

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000003B

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or technical support group for further
assistance.

 
 
Text may appear differently depending on where the error occurs.
Additional technical information (hex values) specific to a machine are not shown.
 
   
  Key Facts  
     
 
Full Title
  SYSTEM_SERVICE_EXCEPTION 

Stop Code
  0x0000003B 

Type
  Fatal 

occurance meter
Windows
  2000, XP, Vista, 2008, 7, 8

Vendor
  Microsoft Corporation
 
   
  Solutions and Fixes  
     
 
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Use Last Known Good Configuration
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If you are unable successfully boot into Windows because of the fatal error, Windows has an option to reload registry information from the last successful boot. To revert to the last successful boot:

  1. Reboot the computer.
  2. Near the end of the BIOS messages or graphic, but well before anything appears from Windows, press the F8 key. You may only have a few seconds to get the right spot to press F8 before it attempts to go into Windows. If the BIOS complains about a pressed key or asks you to go into BIOS setup, you've pressed F8 too soon (Don't go into BIOS setup).
  3. When successful, you should see a black screen with white text "Windows Advanced Options". Use the up or down arrow keys to highlight Last Known Good Configuration and press Enter.
 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Get the Latest Drivers
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Check if you are using the latest hardware drivers, especially the chipset and video drivers. Older drivers are a common contributor to BSoD issues.

You can use a product like Driver Genius or Radar Sync to verify you have the latest drivers and help keep all your drivers up-to-date. If you're comfortable with driver installations, you can individually find and install current drivers.

A some of the most popular driver download sites:

For this case, update the video driver.

 
   
 
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  FaultWire Staff
Posted: 5-Oct-2008
 
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Also see our list of common Fatal Error Solutions.

 
 
 
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Check out what others say about this issue and review or add your own comments and solutions!

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  Technical Details  
     
 
  technical details

An exception happened while executing a routine that transitions from non-privileged code to privileged code.

After the Stop code will be 4 hex values: {Parameter 1, Parameter 2, Parameter 3, Parameter 4}.

Parameter 1 specifies the exception that caused the error.

Parameter 2 specifies the address of the exception record for the exception that caused the error.

Parameter 3 specifies the address of the context record for the exception that caused the error.

Parameter 4 is not defined.

(Microsoft removed the content reference in May-2011)

 
   
  Vendor Summary  
     
 
Vendor
  Microsoft Corporation (more info...)

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    While BSoD fatal stop errors are identified by Microsoft Windows, they are often caused by non-Microsoft applications, drivers and hardware issues.  
   
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