Description - We explain the issue in simple easy-to-understand language with a minimum of acronyms. Some issues may not have this section.
Sample Dialog - When available, we show a typical screen shot for this specific error. Your error may look different depending on the visual style you are using, but it should be quite similar. Some errors also include filenames or paths that will change depending on where it occurs, so the sample dialog may not quite match your dialog.
Key Facts - The basics of the error appear here. In addition, our occurrence meter (on the left) gives a rough idea of how frequency different users are encountering this issue. For more frequent issues, an "Occurrences" box will appear on the right side showing the relative frequency over the last 6 months.
Button Explanation - Details what occurs when each button is selected. Some issues may not have this section.
Solutions and Fixes - Here are listed solutions for the issue. You can also vote for a specific solution, add your own solution, or flag a solution if you see a problem with it.
When more than one solution exists, you can select to order those solutions by date, votes or our ratings from the tabs at the top-right of the solutions area:
For each solution, a box shows the rating (1-10, where 10 is best) based on a combination of likely to solve it, risk and simplicity from the Solution Analyzer. This first box also shows the number of users who voted for this solution. There are also 3 buttons, where you vote for a solution, add a new solution or flag a solution for problems such as spelling, inappropriate content or other issues. Here's an example of the information and buttons:
Forum Help - Look here to view or add your own comments and solutions. The link goes directly to a thread on this issue, so you don't have to hunt around.
Vendor Summary- Here are the basic contact information for the vendor who issued the message. Click on the "More Info..." link for expanded information on this vendor.
Research This Issue - We've built an immediate search for this specific issue. For this section, you can select different tabs to check results for the entire web, or narrow your search to the vendor's site. You can also search Blogs, which may have a different view on the issue.