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Solutions Help

This guide will help you understand and find solutions on a Windows 7, Vista, XP or Applications Solution page. Click here for help with Internet Solutions. In addition view:

  What Key Sections Mean  

Description - We explain the issue in simple easy-to-understand language with a minimum of acronyms. Some issues may not have this section.

Sample Dialog - When available, we show a typical screen shot for this specific error. Your error may look different depending on the visual style you are using, but it should be quite similar. Some errors also include filenames or paths that will change depending on where it occurs, so the sample dialog may not quite match your dialog.

Key Facts - The basics of the error appear here. In addition, our occurrence meter (on the left) gives a rough idea of how frequency different users are encountering this issue. For more frequent issues, an "Occurrences" box will appear on the right side showing the relative frequency over the last 6 months.

Button Explanation - Details what occurs when each button is selected. Some issues may not have this section.

Solutions and Fixes - Here are listed solutions for the issue. You can also vote for a specific solution, add your own solution, or flag a solution if you see a problem with it.

When more than one solution exists, you can select to order those solutions by date, votes or our ratings from the tabs at the top-right of the solutions area:

order tabs

For each solution, a box shows the rating (1-10, where 10 is best) based on a combination of likely to solve it, risk and simplicity from the Solution Analyzer. This first box also shows the number of users who voted for this solution. There are also 3 buttons, where you vote for a solution, add a new solution or flag a solution for problems such as spelling, inappropriate content or other issues. Here's an example of the information and buttons:

info and buttons

Forum Help - Look here to view or add your own comments and solutions. The link goes directly to a thread on this issue, so you don't have to hunt around.

Vendor Summary- Here are the basic contact information for the vendor who issued the message. Click on the "More Info..." link for expanded information on this vendor.

Research This Issue - We've built an immediate search for this specific issue. For this section, you can select different tabs to check results for the entire web, or narrow your search to the vendor's site. You can also search Blogs, which may have a different view on the issue.

  Solving the Issue  

Some Issues may require additional research to help find the right solution. Here are a few tips to getting your successful solution:

  1. Forums - Check our forum (via the link on the solutions page) to see if others have left comments or solutions for this specific issue.

  2. Search the web - The web is often an excellent source of ideas and solutions. We've built a quick list using the text from the error message. You can further refine the search if you're not getting the answers you seek. Also try the different search tabs, as the answer may be in a different area of the web.

  3. Visit the Vendor - Use our vendor links to see if the vendor has something on this issue. They may have forums, FAQs and other information. You can also check if you are using the current version of the software, as the current version may already fix the issue.

  4. Vendor Support - The Vendor may offer phone, email or web support. We put this last as you can often find the solution faster using one of the first 3 solutions. Most vendors try to respond quickly, but you might not have an answer for a few days. Also you may find you get better results from the vendor, once you've done a small amount of research ahead of time. You may be able to better explain the issue and/or indicate items you have ruled out.

  5. Third Party Support - If you are working at a company, perhaps they have a help desk or designated individual who can help. You may also have a knowledgeable friend who can assist you. Lastly, there are companies that specialize (for a fee) in providing support on a number of issues. Use the web to locate a company that provides these services.

    If you are using FaultWire Pro - you can speed the process by sending an email right from the error message. Just right-click on the FaultWire button and select "Email my contact". FaultWire will prepare an email with details about your system and the error itself. You can add additional details before sending it off.