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Solutions Help

Fatal BSoD Error Solutions Help

This guide will help you understand and find solutions for Windows fatal stop errors, known as Bug Checks, Stop messages or more commonly called the Blue Screen of Death (BSoD). While directly covering Windows 7, Vista, XP and Server 2008, these also apply to Server 2003, Home Server and other "NT" type platforms.

In addition view:

  What Key Sections Mean  

Description - We explain the issue in simple easy-to-understand language with a minimum of acronyms.

Sample Screen - We show a typical screen shot for this specific error. Your error may look different depending on your system, but it should be quite similar. Some errors also include hex values, filenames or paths that will change depending on where it occurs that are not shown here.

Key Facts - The basics of the error appear here. In addition, our occurrence meter (on the left) gives a rough idea of how frequent this issue occurs relative to other Fatal BSoD issues. Keep in mind that Fatal BSoD issues are generally quite rare, with some users never seeing one.

Solutions and Fixes - Here we explain how you can correct the issue. Most solutions include the Solution Analyzer to show how we rate each solution. You can also see how others rate this issue and you can include your rating.

Forum Help
- Look here to view or add your own comments and solutions. The link goes directly to a thread on this issue, so you don't have to hunt around.

Technical Details - For some messages additional technical details are available for developers. While sometimes helpful to anyone, keep in mind these often reference terminology for a knowledgeable Windows device driver developer.

Vendor Summary- Here are the basic contact information for Microsoft. Click on the "More Info..." link for expanded information on this vendor.

Research This Issue - We've built an immediate search for this specific issue. For this section, you can select different tabs to check results for the entire web, or narrow your search to just Microsoft's site. You can also search Blogs, which may have a different view on the issue.

  Solving the Issue  

Some Issues may require additional research to help find the right solution. Here are a few tips to getting your successful solution:

  1. Forums - Check our forum (via the link on the solutions page) to see if others have left comments or solutions for this specific issue.

  2. Search the web - The web is often an excellent source of ideas and solutions. We've built a quick list using the text from the error message. You can further refine the search if you're not getting the answers you seek. Also try the different search tabs, as the answer may be in a different area of the web.

  3. Visit the Vendor - Use our vendor links to see if the vendor has something on this issue. They may have forums, FAQs and other information. You can also check if you are using the current version of the software, as the current version may already fix the issue.

  4. Vendor Support - The Vendor may offer phone, email or web support. We put this last as you can often find the solution faster using one of the first 3 solutions. Most vendors try to respond quickly, but you might not have an answer for a few days. Also you may find you get better results from the vendor, once you've done a small amount of research ahead of time. You may be able to better explain the issue and/or indicate items you have ruled out.

  5. Third Party Support - If you are working at a company, perhaps they have a help desk or designated individual who can help. You may also have a knowledgeable friend who can assist you. Lastly, there are companies that specialize (for a fee) in providing support on a number of issues. Use the web to locate a company that provides these services.
  How We Developed Fatal Error Solutions  

Our team of IT professionals and software developers have many years of real-world experience in volume corporate and academic situations as well as personal installations. Our team used this experience to explain the best solutions for each fatal issue, rate solution risks and efforts, and to then order solutions that make the most sense by using a combination of likeliness to solve an issue with the least risk.

We examined Microsoft's latest documentation, including Windows source code. We even looked at the actual binary files shipped with each version of Windows to be sure we got every possible error. We believe our listing is more complete than any other, including Microsoft's own web sites! We've also researched what Microsoft and others are saying about each issue to ensure we didn't miss any important solutions.

That said, it's still possible we've missed something along the way. If you find any solution we've missed, we'd love to hear from you. Just click on the feedback link at the bottom of any page or add you comments to the forums.